Returns and Refunds

No Returns or Refunds

At Aalānika, every piece in our collection is carefully handpicked and vetted for quality before it reaches you. Because of this curated approach, refunds are not allowed after delivery. Each product is unique, and we ensure that what you receive matches the standards we set for ourselves.

If you have any concerns about a product before placing your order, we encourage you to reach out to us at info@aalanika.com, and we will be happy to assist you.

Replacements for Defects & Damage

We can only replace items if they are defective or damaged due to negligence on our part or during transit. If you receive a product that is faulty or has been damaged in shipping, please let us know as soon as possible so we can arrange a replacement.

Items that are not defective or damaged — including cases of change of mind, wrong size, or personal preference — are not eligible for replacement.

How to Request a Replacement

If your product has arrived damaged or defective, please follow these steps:

1. 1 Take clear photographs of the damaged or defective product, showing the issue clearly.
2. 2 Provide an unpacking video of the product. This is mandatory and helps us verify that the damage occurred during transit or was present in the product as shipped.
3. 3 Email both the photographs and the unpacking video to info@aalanika.com within 3 days of receipt of the product, along with your order number.

Please note: Photographs and an unpacking video are both mandatory for us to process any replacement request. Claims submitted without both, or after the 3-day window, cannot be accepted.

Inspection & Delivery Timeline

Once we receive your replacement request with the required photographs and unpacking video, our team will review and inspect the claim. Upon approval of the inspection, the replacement product will be dispatched to you.

The replacement item will be delivered within 7–15 days from the date of inspection approval. We will keep you updated via email throughout the process.

Product Return Condition

If you are returning a product for inspection or replacement, it must be sent back to us in its original condition — with all tags, packaging, and accessories intact. If the product is not received back to us in its original condition, we reserve the right to refuse the exchange.

Cancellations

Once an order has been placed, it cannot be cancelled.

Please review your order carefully before confirming. We process orders quickly to ensure you receive your handpicked pieces as soon as possible, and cancellations are not possible once an order has been confirmed.